Returns & Exchanges

Due to the perishable nature of our fresh pasta and sauces, we are unable to accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of delivery if there is an issue with your pasta box, including your order number and photos of the items.

• 2.
  Quality Review

  Our team will quickly review your claim to ensure it meets our quality guarantee standards regarding freshness and transit conditions.

• 3.
  Resolution Selection

  Once approved, you can choose between receiving a full refund to your original payment method or a replacement delivery on the next available date.

• 4.
  Account Credit

  Alternatively, we can apply an immediate credit to your Nonna Tonda account to be used automatically towards your next weekly subscription box.